Data Management

We know that your existing customers are just as important as your potential ones. We  give you the opportunity to balancing your customer service with both groups in the most balanced way with our Data management services. Apart from segmenting your customers, we collate data on their interactions with you, so you can keep in contact with them in dynamic ways. Our systems enable you to share important data with other members of your team to unify your team and increase productivity.

Our data management services cover:

  • Audience and customer segmentation reports
  • Management of automated work processes and database of existing customers
  • Creation of customer-centric databases that cover details of who they are as individuals
  • ICustom fields built to look at your company’s social media fan data
  • Reports that measure your CRM capabilities against your competitors’
  • Data on successful as well as unsuccessful customer service cases
  • Trends in customer service developments in the current industry